This notice is designed to be understandable. It does not replace the separate terms, cancellation policy or platform policy that may apply to a particular reservation.
1. Scope
This notice applies when you inquire about or book a Novelia Hospitality property, complete a guest or check-in form, communicate with us, visit this website, or choose to receive marketing from us. If you book through Airbnb, Vrbo, Booking.com or another platform, that platform’s privacy policy also applies to the information it handles.
2. Information we collect
Information you provide
- Contact details such as your name, email address and telephone number.
- Reservation information such as dates, property, guest count, travel preferences and messages.
- Information needed to provide a safe stay, respond to accessibility needs, verify identity when required, collect payment or a deposit, and meet legal obligations.
- Your marketing choice and the date or method by which that choice was recorded.
Information generated through our services
We may receive reservation status, payment status, message history, service requests and other operational records from our property-management system and booking partners. Our hosting provider may process routine technical logs needed to operate and secure this website. We do not intentionally use this site for behavioral advertising.
3. How we use information
- Respond to inquiries and provide quotes.
- Create, administer and support reservations and stays.
- Communicate check-in, safety, house-rule and service information.
- Process authorized payments, deposits, refunds and claims.
- Prevent fraud, protect guests and properties, and comply with law.
- Improve our properties, operations and guest communications.
- Send promotional email only where we have an appropriate basis to do so and subject to platform restrictions.
5. Marketing choices
Promotional emails from Novelia Hospitality identify the sender and include an unsubscribe link. You may unsubscribe at any time. We maintain suppression records so that an address that has opted out is not re-added to ordinary marketing sends. Unsubscribing from marketing does not stop reservation, safety, payment or service communications needed for an active or past stay.
Consent collected during a check-in process does not override the rules of a booking platform. We may exclude contacts from marketing when platform restrictions or other legal considerations apply.
7. Retention and security
We keep information only for as long as reasonably needed for the purposes described above, including reservation support, accounting, dispute handling, legal compliance and suppression of unwanted marketing. Unconfirmed newsletter signups may be removed or blocklisted after the confirmation period. We may retain a minimal suppression record after an unsubscribe so we can continue honoring that choice. Retention periods may differ by record type. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
8. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion or restriction of certain personal information, or to object to particular uses. Some records may need to be retained for legal, accounting, safety or dispute-resolution purposes. To make a request, contact us using the details below. We may need to verify your identity before completing it.
Our services are intended for adults arranging accommodations. We do not knowingly use information about children for marketing.
9. Changes to this notice
We may update this notice as our practices or legal requirements change. The “last updated” date at the top shows when it was most recently revised.
10. Contact us
Ogboloju LLC, operating as Novelia Hospitality
1000 Brickell Ave
Miami, FL 33131
hello@noveliahospitality.com